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HomeNewsCity of Kawartha Lakes improving call centre, launching new website

City of Kawartha Lakes improving call centre, launching new website

The City of Kawartha Lakes is improving customer service technology and processes and launching a new website in 2017.

The City Call Centre telephone system will be upgraded to provide enhanced functionality and improved performance according to the city. These new changes will enhance the Call Centre which is accessed by dialing 705-324-9411. Along with this upgrade, a self-service directory of commonly accessed City departments will be available.

“Effective May 2017, the City’s main phone message will include a directory that will allow direct access to our most commonly called departments,” said Lee Anna Thornbury, Manager of Customer Services. “Customers will continue to have an option to dial 0 to speak with a Customer Service Representative at any time during the message.”

NewCorporate customer service standards will be presented to Council in June.  Last year the City announced a commitment to develop customer service standards across three main channels of communication – phone, in person and online.

Later this summer will see the launch of new City, Library and Tourism websites. The websites will allow for enhanced online services such as e-commerce, subscriptions to news and updates and a robust community calendar.

Members of the public are welcome to share comments or suggestions about the City’s customer service through the website at www.city.kawarthalakes.on.ca (click on “Contact Us” in the top right hand menu), in person with Customer Service Representatives at any Municipal Service Centre, or contact Lee Anna Thornbury, Manager of Customer Services at 705-324-9411 extension 1201.

Pamela Vanmeerhttps://www.kawartha411.ca/
Pamela VanMeer is a two time winner of the prestigious Radio Television Digital News Association (RTDNA) Award. Her investigative reports on abuse in Long Term Care Homes garnered international attention for the issue and won the Ron Laidlaw Award. She is a former reporter and anchor at CHEX News, now Global Peterborough and helped launch the New CHEX Daily, a daily half hour talk show. While at CHCH News in Hamilton she covered some of the biggest news stories of the day.

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