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HomeNewsCell Phones, Internet, Debit Machines Down For Thousands Across Canada

Cell Phones, Internet, Debit Machines Down For Thousands Across Canada

KAWARTHA LAKES-Thousands of people across Canada are waking up to no phone, internet or debit access.

The problems seem to have started around 4am and include Rogers cell and internet, Telus cell, Koodo cell, Bell cell and internet, as well as Interac debit machines across Canada. It appears to be happening in sporadic areas with some,  not all customers.

People are reporting not being able to make purchases for gas, Tim Hortons or get money out of the bank machines in these areas.

It’s unclear what is causing the problem. We have emailed those involved and are waiting for a response.

In a Tweet at 9 am Rogers said they are aware of the issue and working to resolve it.

“We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible.”

A later update provided by Rogers said:

“We are currently experiencing an outage across our wireline and wireless networks and our technical teams are working hard to restore services as quickly as possible. On behalf of all of us at Rogers, we sincerely apologize to our customers, and we will continue to keep you updated as we have more information to share, including when we expect service to be back up. Thank you for your patience as we work to resolve this issue.”

Bell issued a statement recently saying problems are due to the Rogers Network outage.

“Some Bell customers may be experiencing issues when trying to call or text Rogers subscribers due to current interruptions in Rogers network services. The Bell network is operational and calls and texts between Bell customers or to other providers are not impacted.”

This story has been updated with information from Rogers and Bell.

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Pamela Vanmeer
Pamela Vanmeerhttps://www.kawartha411.ca/
Pamela VanMeer is a two time winner of the prestigious Radio Television Digital News Association (RTDNA) Award. Her investigative reports on abuse in Long Term Care Homes garnered international attention for the issue and won the Ron Laidlaw Award. She is a former reporter and anchor at CHEX News, now Global Peterborough and helped launch the New CHEX Daily, a daily half hour talk show. While at CHCH News in Hamilton she covered some of the biggest news stories of the day.

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