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Hydro One Research Shows More Than Half Of Ontarians Don’t Know They Have A Choice Between Time-of-Use And Tiered Electricity Pricing

KAWARTHA LAKES-Today, Hydro One is reminding customers that they can choose an electricity pricing plan to match their lifestyle.

According to a survey conducted for Hydro One by Innovative Research Group, more than half (52 per cent) of Ontarians surveyed were unaware they can switch from Time-of-Use (TOU) to Tiered pricing. After learning about the choice, about one-third of those surveyed (34 per cent) said they were likely to make the switch.

“As their trusted energy advisor, we want our customers to know they have a choice and we have the insights and tools to help them make the right decision to fit their lifestyle,” said Spencer Gill, Vice President, Customer Service, Hydro One. “As a customer-driven organization, we believe we have an important responsibility to offer our customers relief, flexibility and choice.”

While only 3 per cent of Hydro One’s customers have switched since it became an option in November 2020, customer data shows that 43 per cent – or about 600,000 – would see an average savings of more than $50 per year on the Tiered pricing plan, with some in that group estimated to save more than $130 per year. The analysis also shows that 12 per cent of customers are saving between $10 and $50 per month by staying on the TOU plan. Approximately 45 per cent would see no change to their monthly bill.

Hydro One customers can use the company’s online portal and calculator to determine which pricing plan best aligns with their electricity consumption. No action is needed by customers looking to remain on TOU pricing. To make the switch between pricing plans, Hydro One customers can visit www.hydroone.com/customerchoice

In addition to choosing a pricing plan, customers can access Hydro One’s suite of customization options, such as choosing billing due dates, flattening usage spikes from temperature fluctuations through balanced billing, and monitoring electricity consumption by signing up for early high usage notifications. Hydro One remains committed to supporting customers through its Pandemic Relief Program that offers financial assistance and flexible service options.

“We encourage customers who are experiencing financial hardship during this challenging time to give us a call to access our Pandemic Relief Program,” said Gill.

CLICK HERE FOR MORE INFORMATION:https://www.hydroone.com

 

Pamela Vanmeerhttps://www.kawartha411.ca/
Pamela VanMeer is a two time winner of the prestigious Radio Television Digital News Association (RTDNA) Award. Her investigative reports on abuse in Long Term Care Homes garnered international attention for the issue and won the Ron Laidlaw Award. She is a former reporter and anchor at CHEX News, now Global Peterborough and helped launch the New CHEX Daily, a daily half hour talk show. While at CHCH News in Hamilton she covered some of the biggest news stories of the day.

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