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HomeNewsPayroll Issues Persist At Ross Memorial Hospital Months After System Hacked

Payroll Issues Persist At Ross Memorial Hospital Months After System Hacked

KAWARTHA LAKES-Some staff at Ross Memorial Hospital are voicing their anger after months of payroll issues at the hospital.

A nurse contacted Kawartha 411 reporting that staff are still not receiving “proper pay” with “benefits not being deducted, pay rates incorrect and overtime almost never added to their pay”.

Kawartha 411 News broke the story of a suspected ransomware attack that had hit the hospital disabling some important diagnostic systems and access to medical files in February.

Patients in the Emergency Department notified Kawartha 411 calling the situation “crazy” at the time.  Patients said staff aren’t able to access the systems needed for treatment and they say even the parking machines weren’t working properly.

The Hospital declared a Code Grey at 10:53 p.m. on Sunday, February 5 due to a “suspected cybersecurity incident”.

Read our full story here: https://www.kawartha411.ca/2023/02/07/suspected-ransomware-attack-disables-some-systems-at-ross-memorial-hospital/

A CODE Grey is used if the hospital experiences a loss of a utility resulting in the potential loss of use of the hospital facilities.

The Code Grey was lifted on May 11 but staff say issues persist with the payroll system.

“We have been told payroll is so overwhelmed, which of course they are, and not to email them with any pay issue. One person was suspended when they did go to talk to them.” said the nurse who wanted to remain anonymous for fear of reprisal. “This could have all been avoided if RMH stepped up and put a 3rd party payroll company in place instead of insisting on doing it on house.”

The hospital admits to lingering issues but says they are working hard to address them.

“The biggest lingering challenge is our payroll, which continues to be processed manually. That issue is scheduled to be resolved by September 2023. We have been providing regular updates to staff, including the expeditious work a third-party company has undertaken to completely rebuild our scheduling system, a process that normally would take at least a year.” Ryan Young Communications Officer RMH told Kawartha 411. “Once that rebuilt scheduling system is completed, it will allow for the end of manual payroll entry. The hospital has worked diligently to address any errors that have resulted from the manual payroll submissions”

Disgruntled staff also take issue with the timeframe given for them to pay back any errors made by the hospital.

“Now we get a memo saying it will be reconciled by Sept 15, 7 months after the issue began. And that the staff now have 7 pays to pay back any pay errors such as not taking our benefits out etc.” said the Nurse  “We should have the same amount of time to pay them back as they had to reconcile it.”

RMH says it recognizes the inconvenience and stress this situation has caused staff and the additional work it has required from the payroll team.”We appreciate all of our team members’ patience and understanding and we will continue to work as quickly as possible to return to our regular payroll operations.”

With the passing of federal Bill C-18 you will no longer be able to access local news on Facebook or through a Google search once the bill is enacted. That means you won’t be able to find Kawartha 411 News on Facebook or through a Google search. This will devastate local news across the country including here in Kawartha Lakes. Contact your local member of parliament to let them know that local news matters to you and you want them to work with Google and Meta to come to an agreement. 

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Pamela Vanmeer
Pamela Vanmeerhttps://www.kawartha411.ca/
Pamela VanMeer is a two time winner of the prestigious Radio Television Digital News Association (RTDNA) Award. Her investigative reports on abuse in Long Term Care Homes garnered international attention for the issue and won the Ron Laidlaw Award. She is a former reporter and anchor at CHEX News, now Global Peterborough and helped launch the New CHEX Daily, a daily half hour talk show. While at CHCH News in Hamilton she covered some of the biggest news stories of the day.

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