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HomeNewsNumerous Vehicles Damaged After Issue With Contaminated Gas At Ultramar In Dunsford

Numerous Vehicles Damaged After Issue With Contaminated Gas At Ultramar In Dunsford

KAWARTHA LAKES-The number of people reporting their vehicles were damaged as a result of tainted gas in Dunsford continues to grow.

Kawartha 411 News first broke the story in February. Read more here:https://www.kawartha411.ca/2022/02/25/ultramar-gas-station-in-dunsford-temporarily-closed-after-issue-with-fuel-at-least-one-vehicle-reportedly-damaged/

Since then we have heard from multiple people who reportedly had the same issue.

Jo Ellen Ingram said she filled up at the Ultramar on County Road 36 in Dunsford on Feb 22nd and said she noticed that it seemed to be taking forever to fill the tank which wasn’t normal. She says she had to have it towed to Boyers in Bobcaygeon later that same day and the gas tank had to be drained and cleaned.

“I will never buy gas at an Ultramar station again, switching to anything but.” Ingram told Kawartha 411 News. “The receipts total $455.54 which includes the repair, the water they sold to me as gas and a refill of gas to replace the water.”

Ingram says she emailed Ultramar and was advised that when the request is received in Montreal it will be assigned to the proper area/regional office and will be resolved from that office.

However, Ultramar is passing the buck to the owner of the gas station.

“When the operator became aware that water had entered the tanks, they immediately stopped the sale of all grades of fuel. We are supporting the dealer to determine how water entered the tanks and identify the root cause, and we are also taking steps to ensure the tanks are thoroughly cleaned before fuel sales resume.” Larissa Mark, Senior Specialist, Corporate Communications, Parkland/Ultramar told Kawartha 411 News. “The dealer is aware that some customers purchased impacted fuel and apologizes for any inconvenience this may cause. The dealer will be in contact with those affected and is working to resolve the situation.”

Shannon Thraepleton also reports getting gas on Tuesday, February 22nd at the Ultramar in Dunsford. “We live 5 mins from the gas station so thankfully we were able to get home but it hasn’t started since it was parked after getting the gas” The vehicle has since been towed to Williamson Chrysler dealership in Lindsay.

Danny Fieldhouse got gas on February 22nd and says his truck would not start on the 23rd. He had it towed to Boyer Chevrolet in Lindsay where a diagnostics test found water in the fuel. Repairs cost him more than $1200.

Mary Conway filled up on Monday, February 21st and says her car broke down almost instantly, they barely made it to the driveway.

“We live 2 minutes down the road. We spoke with the gas station that night and they said no issues. When My husband went to the corner store in Dunsford they said another customer had the same thing happen. And when my husband Matt went to Economy Wheels to pick up a part they also said they had a customer in with the same issue from the same gas station.”

After having her vehicle towed to the Nissan dealership in Peterborough they sent her this photo of what was pumped out of her tank. The left is what came out first and the right is after about a quarter of the tank being pumped.

The outlet has been closed since Tuesday, February 22nd.

We have emailed the owner, Ming Chen but have not yet had a response. We called the gas station directly and were told by employees that they have not been getting any response from the owner.

Meanwhile, Ultramar says if any additional customers purchased fuel from this location and are experiencing issues, please contact the dealer at (705-793-3939) to receive information on to navigate this process.



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Pamela Vanmeer
Pamela Vanmeerhttps://www.kawartha411.ca/
Pamela VanMeer is a two time winner of the prestigious Radio Television Digital News Association (RTDNA) Award. Her investigative reports on abuse in Long Term Care Homes garnered international attention for the issue and won the Ron Laidlaw Award. She is a former reporter and anchor at CHEX News, now Global Peterborough and helped launch the New CHEX Daily, a daily half hour talk show. While at CHCH News in Hamilton she covered some of the biggest news stories of the day.

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